Returns & Refund Policy

Return and refund policy

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If for some reason you are not satisfied with your purchase please email us within 14  days (two weeks) of receiving for an exchange or a return. If returning, item(s) must be in original condition (unused in any way) and with all original packaging, manuals, and accessories. We will reply your mail within 48 hours normally, sometimes have a little delay due to the weekend or holiday

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Most purchases from Africa4health Missions are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item. Find out more about your rights as a buyer

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Perishables and Food Stuffs

 

All perishables and foods stuffs are not returnable

 

Non- Perishables and Non foods stuffs

 

Any other items or products which are not perishable or food stuffs, you must make your return request/application within 30 days from the day of purchase. Faulty or misdescribed products must be returned within 30 days of purchase. All products and items to be returned cannot be returned for refund or exchange without the original packaging, receipt and proof of purchase. We deduct 5% from the total price of the retuned products and items for return handling and administration.

 

Returns

 

You have 30 days calendar days to return an item from the date you received it.

To be eligible for a return, your item which is not perishable or food stuff must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt and proof of purchase.

 

Refunds

 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

 

If your return is approved, we will initiate a refund minus the cost of shipping to your credit card, paypal account (or original method of payment).You will receive the credit within a certain amount of days, depending on your card issuer's policies. By paypal or any online payment accounts, within 30 calendar days from the date your return was approved

 

Shipping

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Contact Us

if you have any questions on how to return your item to, contact us

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